Green Grove Organics Pty Ltd (GGO) understands that privacy is important to you. We are bound by the Information Privacy Principles (IPP’s) in the Privacy Act 1988 (Australia). If GGO communicates with you by email, it is also bound by the Spam Act 2003 (Australia).
GGO also strives to handle personal information in a manner which is consistent with the local privacy laws that apply in the various international jurisdictions in which GGO operates.
1. What Personal Information Does GGO Collect?
The types of personal information that we collect will depend on the nature of your dealings with us. For example, we may collect personal information directly from you when you:
We also collect personal information about our employees and contractors (personnel records). These details are obtained under the relevant legislations pertaining to the Australian Taxation Office, Superannuation, Occupational Health and Safety and any other legislation that we are legally required to adhere to.
2. How do we use Personal Information?
We need to collect personal information so that we can provide you with the publications or services you have requested, or so that we can carry out specific statutory functions (or both). The particular purpose for which we collect personal information will either be explained when we collect that information, or will be obvious from the context in which it is collected. Under the IPP’s, we must only use personal information for the particular purpose we collected it for, or for other purposes that are directly related to that purpose. If we want to use personal information for any other purpose we must obtain your consent. If we use your personal information to send you information by email (including e-newsletters), we will always give you an opportunity to “unsubscribe”, and we will respect your wishes.
3. Will Your Personal Information be Given to Anyone Else?
GGO makes only limited disclosures of personal information. Examples of these disclosures are explained below. GGO does share personal information that it has collected in the course of conducting trade events with other Australian State Government and Australian Territory Government tourist authorities. These authorities are Tourism Western Australia, Tourism Tasmania, Tourism NT, South Australian Tourism Commission, Tourism New South Wales, Tourism Queensland, Tourism Victoria and Australian Capital Tourism. Such disclosure is notified when that personal information is collected. We may also disclose personal information to external service providers who help us operate our business (eg IT consultants, publishing houses). If GGO engages external service providers, we require those contractors to comply with contractual privacy obligations that reflect GGO’s own strict privacy obligations under the IPP’s. In the context of GGO’s Aussie Specialist Program, personal information may only be disclosed with the consent of participants in that program. For example, with consent, personal information about participants may be disclosed to organisations involved in the Australian tourism industry such as airlines, hotels, tour operators and product suppliers. However, there will be no disclosure of this personal information without consent. Otherwise, GGO will only disclose personal information with your express consent, or if this is required by law or permitted under the Privacy Act. One example of where disclosures may be required by law will be where a request is made under the Freedom of Information Act 1982 (FOI Act). However, if access is sought to a record containing your personal information by a third person, FOI Act procedures that are designed to protect your privacy will apply.
4. Security of Personal Information
GGO takes security of personal information seriously. Most electronic records of personal information collected by GGO are stored in databases are hosted on servers in Australia. Some records (relating to consumers) are stored in databases that are hosted on servers in our overseas offices. In each case, our IT systems are protected by appropriate IT security measures. If you do not live in Australia, and we want to store your personal information on servers that are located in Australia, we will generally ask you to consent to this at the time we collect personal information from you. If you don’t want your personal information to be transferred to Australia, please don’t provide us with your personal information. If you have dealt with GGO in the past, and don’t want your personal information stored in Australia, you can ask to be removed from our databases at any time (using the contact details at section 7 below). We also require our staff to ensure that paper records containing personal information are stored securely. GGO’s personnel are bound by confidentiality obligations as a condition of their employment, and this extends to ensuring that personal information collected by GGO is kept confidential.
5. Access and Correction
6. Online Privacy Issues
In general on GGO’s websites, IP addresses (the Internet address of a computer) are logged to track a user’s session while the user remains anonymous. We analyse this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. We do not link your IP addresses to anything that identifies you. In those limited cases where session information is not anonymous, GGO will provide notice of the practice and an opportunity to “opt out”.
When we receive information about your session or about you, we may also use it for research or to improve our site and the services we offer you.
Some GGO web pages use “cookies”, which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us remember who you are. Cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.) A server cannot find out a name or email address, or anything about a user’s computer, by using cookies.
b) Online Security
GGO strives to ensure the security, integrity and privacy of personal information submitted to our sites, and periodically updates its security measures in light of current technologies.
You need to be aware of inherent risks associated with the transmission of information via the Internet. GGO cannot guarantee or warrant the security of any personal information you submit to our sites. If you have concerns in this regard, GGO has other ways of obtaining and providing information. Normal mail, telephone and fax facilities are available.
GGO sites may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party sites do not constitute sponsorship or endorsement or approval of these sites. Visitors to those sites should refer to their separate privacy policies and practices.
7. Additional Information
By E-mail: firstname.lastname@example.org
By Post: P.O. Box 237, Junee NSW 2663
By Telephone: +61 2 69243560
Policy reviewed 1 May 2011